OUR MAIN GOALS AND MISSION 

Perfection, Confidentiality, Results

The main objective of The Resort Investigator company is to give owner's, board members and management the tools to improve the customer experience within the facility or resort through covert intelligence and evaluation of the premises.

We acheive this through observation and customer interaction within the facility. Our complete discreet and confidential evaluations are custom designed for your needs utilizing our experience of over 30 years in the customer service and hospitality industry.

Most facilities will do quality assurance questionnares with customer at the time of their visit but this usually allows for feedback within a specific area. Consider the costs for these types of reviews from design,printing,delivery,and coalation of information once complete.

 The turnkey results are due to the combination of the pre-visit organization of our customers and the experience of the professional agent completing the visit analysis.

The Resort Investigator Evaluation gives the client the tools to be the best in service excellence and opens your establishment to the hidden downfalls of your organization.